Returns

If you end up with a product that’s not quite right, returns to MCF are easy. Returns are accepted within 60 days of the purchase date for a full refund. Please follow these simple steps:

  1. Please email MCF at shop@madcoolfitness.com
  2. Please specify what was wrong with order/item:
  • Too small
  • Too big
  • Not what I expected
  • Didn’t like it
  • Item was damaged
  • Other

 

What We Will Do

  1. We will then email you a return label to affix to the outside of the package
  2. Your clothes must be unworn and items unused, in new condition, and returned in their original packing contents.
  3. Please pack and ship your merchandise using the postal carrier of your choice. Postage is not prepaid by MAD COOL FITNESS, so please use the carrier of your choice.
  4. Please use a trackable shipping method to send us your return.
  5. Please affix the label to the outside of the package and ship the item back to our warehouse.
  6. Once we receive your package with the returned item(s), our team and verify its contents. You’ll receive an email indicating we’ve received your return.
  7. Your product(s) will be inspected to ensure it is unworn and in original condition.
  8. If the item(s) is unused, unworn, and undamaged, you will receive a refund to you credit card, debit card, or PayPal account within 30 days.
  9. If the item is used, unworn or damaged, you will not receive a refund.

We’re happy to help you along the way! If you need assistance, call: 862-227-3073 or email at shop@madcoolfitness.com. We’re here for you!